Disability assistance

To enable us to confirm your reservation, we have to know to which category of passenger you belong. Whether the reduced mobility is congenital, the result of physical inability (chronic or temporary, sensory or locomotive), intellectual disability, old age, illness, or an accident, we will provide the assistance you need.

Please give us advance notice at least 48 hours before flight departure of the kind of assistance you require to enable us to engage the competent airport departments in due time. They will provide you with a wheelchair or other mobility device free of charge, and ensure your easy and comfortable boarding and disembarkation.

In order for Air Serbia to ensure that your inquiry is processed in a timely manner, please contact our Contact Centre.

According to the level of disability and the assistance needed at the airport, passengers are classified in the following categories:

• WCHR - the passenger can climb and descend the stairs of the aircraft and proceed to the seat in the cabin but he/she needs a wheelchair to cross the distance to/from the aircraft
• WCHS - the passenger cannot climb and descend the stairs of the aircraft but can proceed to the seat in the cabin; he/she needs a wheelchair to cross the distance to/from the aircraft and must be carried up/down the stairs
• WCHC - the passenger is completely immobile, needs a wheelchair to cross the distance to/from the aircraft, and must be carried up/down the stairs to/from their seat in the passenger cabin

If you are continuing your trip with another airline, we will not be able to confirm your booking until we have received approval for your transport from the other airline.

If you wish to bring your own wheelchair or other mobility device with you please notify us at least 48 hours before the flight, because their transport requires Air Serbia's prior approval. You will need to provide us with details regarding the weight, dimensions, and type of mobility device. Also, we kindly invite you to complete the Wheelchair Description Form, print a copy and present it to our check-in staff before your flight. We will transport your wheelchair free of charge.

You can take crutches and other mobility aids into the passenger cabin free of charge.

For WCHC passengers, as for visually impaired and blind passengers, an escort is required.

Exception: WCHC who suffer from chronic disability (congenital or as a result of a past accident or operation) may travel without an escort.

Please keep in mind that cabin crew will not be able to provide you with greater physical assistance during the flight than that provided to other passengers (e.g. help with administering food or medication, use of toilet). If you need this type of assistance onboard, you should travel with an escort.

WCHC passengers are required to have a MEDIF form (medical information form), completed and signed by their doctor. This form is available in our ticketing offices and downloadable from our website.

Exception: WCHC who suffer from chronic disability (congenital or as a result of a past accident) do not require a MEDIF form.

Based on the information provided in the medical information form the company doctor will decide whether the passenger can be accepted for travel.

The information in the MEDIF form is strictly confidential and its secrecy is guaranteed.

We accept the FREMEC cards which some airlines issue to frequent passengers.

Air Serbia does not issue FREMEC cards.

Please notify us at booking, and certainly at least 48 hours before the flight, of any special needs you may have to enable us to provide you with the assistance you require. Air Serbia will not request a MEDIF form from you.

If you wish to travel with a trained guide dog, please notify us at booking or at least 48 hours before the flight. We will need information about the dog's breed and weight. The transport of guide dogs is subject to Air Serbia approval.

New rules for traveling with a service dog to the U.S. starting from 1 August 2024

If you are traveling with a dog (as a pet or service dog) to the USA from 1 August 2024, please visit the website of the Center for Disease Control and Prevention (CDC) to learn more about the new rules and existing requirements.

If you are entering or returning to the U.S. with a dog that has only been in rabies-free or low-risk countries in the last six months, you need to fill out the Dog Import Form

On the day you travel, you are required to show a digital or paper confirmation of the form.

If upon entering or returning to the US territory your dog has been in any high-risk country in the last six months, you should familiarize yourself with the requirements for dogs vaccinated in the US, or for dogs vaccinated in a foreign country Dogs that have not been vaccinated against rabies and have been in any high-risk country in the past six months will not be allowed to enter the USA.
 

If you are traveling on Air Serbia's code share flight operated by one of our partner airlines, the conditions of carriage for passengers with reduced mobility of the partner airline will apply.

Partner airlines and their conditions of carriage >