Flight cancelled?

Apply now to receive a voucher worth your ticket + 10% (airport taxes are refunded in the amount paid).

We want to help you if your flight is cancelled due to changes in traffic. If you do not know the new date of your trip at this time, we can offer you a special voucher worth the price of your ticket and additional services (if any), increased by 10% of the net fare, fuel tax (YQ) and additional services (if any). The bonus will not be added on airport taxes.

The voucher is valid for one year from the date of issue.

Changed your mind about the trip?

If you voluntarily cancel your trip, you can ask for a voucher that will be calculated according to the conditions of your tariff and associated fees.

If you paid for your tickets with payment cards issued in Russia, we offer you the option to transfer the value of your ticket in accordance with the terms of your tariff to a voucher that will be valid for one year. The bonus applies to these tickets only in case of flight cancellation.

If you used the flight, but the departure time was unduly delayed, you do not qualify for a refund by voucher. In this case, please fill out a claim for compensation.

Read all the conditions

FAQ

I don’t want to travel anymore even if my flight was not cancelled. Can I apply for a refund?

Yes. Your ticket will be refunded according to conditions of fare paid.

Additionally, you can apply to receive a voucher that will be calculated according to the terms of the fare and associated fees.

What options are offered to those whose flights have been cancelled?

Passengers with bookings affected by these cancellations will be automatically informed about their options.

By clicking on the link in the e-mail, passengers can choose the best option via our self-service platform.

Free change of travel date within +/- 7 days of the cancelled flight
Free change of destination within the Air Serbia network, for destinations with similar mileage, within +/- 7 days of the cancelled flight
Vouchers
Refunds

Procedure in case of flight cancellation. What shall I do?

You should contact the Air Serbia Contact Centre or the nearest Air Serbia Office. Our staff will give you all the necessary information and offer you the options available.

How will affected passengers be notified of the cancellations?

All passengers whose flights have been cancelled will be notified in advance via e-mail and/or SMS, provided their contact information was correctly entered in the booking record.

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