Changes in our business operations in the Netherlands market
10 October 2018
Dear Guests and Trade Partners,
Hereby, we would like to inform you about some important changes in our business operations in the Netherlands market. As of 8th October, AirSERBIA Amsterdam sales office located at Schiphol airport has been closed.
Further on, all sales activities will be conducted via trusted trade partners, agencies in the Netherlands market and via our website www.airserbia.com or AirSERBIA Contact Center +31(20) 369 0926 * local rate call
AirSERBIA would like to thank you for your continued trust and we hope that our long-lasting cooperation will be continued on mutual satisfaction.
Please find enclosed our contact details:
Air Serbia Contact Center and Agent Support
+31 (20) 369 0926 Call Center 24/7 or by email: callcenter@airserbia.com
Air Serbia Online Sales
You can buy airline tickets online by visiting our website www.airserbia.com
Air Serbia Guest Support
To fill out your damage claim forms please visit the link Compliments and Complaints or send us your comments on: guest.support@airserbia.com
Air Serbia Group Desk
For Group Requests please visit link Book Group Travel or write to: groups@airserbia.com
Air Serbia Ticketing Authority
In case you are a new agent or you have lost your ticketing authority on Air Serbia, please contact us on: salesteamwest@airserbia.com
Air Serbia Refund Requests
We advise you to process refunds through GDS. In exceptional cases, when a refund cannot be processed through GDS, please submit a refund application request via BSP link.
For additional information, please write to: BSPWest@airserbia.com
Air Serbia Charter Services
Should you have any queries directly related to charter flights, please contact us on: Charter.Service@airserbia.com
Air Serbia Etihad Guest Program
For joining and information please visit link AirSERBIA Etihad Guest
To claim missing miles, please check our website for necessary documentation via the link claim missing miles and send us your e-mail to: airserbiaclaims@etihadguest.com
Air Serbia Finance Department
Air SERBIA Finance team can be contacted for all matters relating to invoicing or taxation by e-mail to:
APinvoices@airserbia.com
APadmins@airserbia.com
For all matters relating to payments or banking issues please send us your email to: trezor@airserbia.com
Truly yours,
AirSERBIA